Date of Notice: 7/24/26
Job Location: The Glen Club
Start Date: Immediately
Reports to: Hotel Manager
Send Applications to: John McCauley, jmccauley@theglenclub.com
Rate: $16/hour
Property Description:
Located in the north side Chicago suburb of Glenview, The Glen Club is a world-class daily fee golf club with corporate members. The facility includes a Tom Fazio designed golf course and a 50,000 square ft clubhouse that houses a golf shop, locker rooms, a full-service restaurant, spacious banquet facilities, overnight guest accommodations, three state-of-the-art golf simulators in The Bunker, home of the Illinois Golf Hall of Fame. The Glen Club is the current host to the Korn Ferry NV5 Invitational, a Western Golf Association event which supports the Evans Scholars Foundation
Position Summary:
Provides friendly and hospitable service for hotel guests including taking reservations, conducting check-in and check-out procedures, greeting and interacting with guests, and providing information and/or assistance as needed regarding pertinent hotel policies, facility amenities, and the surrounding local sights.
Essential Duties and Responsibilities:
· Take golf, restaurant, and hotel reservations over the phone and/or in person. Provide guests with all pertinent information regarding hotel policies (cancellation, dress code, etc.)
· Perform appropriate check-in procedures for hotel guests including entering credit card numbers into the computer for charging purposes, ensure all hotel guests sign a registration slip, and making keys for guest rooms.
· Provide friendly, positive, up-beat and hospitable service at all times. Provide information to inquiring guests about hotel amenities and local surroundings. Publicly support all hotel policies.
· Perform appropriate check-out procedures including correctly billing out accrued charges and presenting guests with accurate guest folios.
· Communicate with the next shift both verbally and through pass-on log, information that is necessary for other shifts to function smoothly (e.g., special requests or arrangements a guest has made or specific billing arrangements for a group).
· Communicate all guest relation problems, disputed billing situations, and all other unusual situations that need management’s attention to the MOD.
· Promote hotel amenities (restaurant and bar) to guests to maximize hotel revenue.
· Perform additional tasks as assigned by management.
Qualifications:
· High school preferred.
· No experience necessary
· Demonstrated quality interpersonal communication skills.
· Ability to efficiently handle multiple duties under pressure with minimal supervision; work flexible hours as required including evenings/weekends.
· Positive attitude, professional manner and appearance in all situations.
Must have the ability to:
· Read and write (English)
· Communicate verbally with staff members and/or customers with or without the use of two-way radios.
· Give and/or follow verbal and written instructions
· Visually inspect all work areas
· Stand, walk, push, pull, lift, grasp, bend and kneel for up to 5 hours at a time
· Lift up to 20 lbs occasionally, 10 lbs frequently, and 5 lbs constantly
Supervises:
None
Classification:
Full-Time, Hourly
Pay Rate:
$16.00 per hour
